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Terms and Conditions and Privacy Policies

Index:

Orange Fun Finder


Last Second Tickets Terms and Conditions of Purchase


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Last Second Tickets Privacy Policy


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Orange Fun Finder Terms and Conditions

The legal stuff you need to know

If you're an Orange mobile customer, you can sign up to the Fun Finder alerts service. By signing up to the Fun Finder alerts service you're consenting to receiving text messages and email communications from us relating to concerts and other events offered by a third party, Last Second Ticketing, which we think you'll like based on the preferences you select in the registration process, other information we have on you and your use of Fun Finder.

You'll need to register for Fun Finder at www.orange.co.uk/funfinder.

You may receive messages that are based on your individual phone location (your cell ID). The number and type (either text or email) of communications which you will receive from us will depend on the preferences which you select during the Fun Finder registration process, how often you purchase tickets through Fun Finder and the number of offers available from our partner, Last Second Ticketing, at any given time.

The Fun Finder communications which you receive may contain third party content or links to third party websites. We aren't responsible for that content or any webpage that you access directly or indirectly. You will have to accept Last Second Ticketing's terms and conditions to take advantage of any Fun Finder offers or promotions. If you take advantage of any offers or promotions your contractual relationship will be with Last Second Ticketing rather than with us.

By signing up to the Fun Finder alerts service you're also consenting to receiving marketing communications from us about Orange products and services and for us to share your information with Last Second Ticketing to provide you with the service and ensure that the service is as useful and enjoyable as possible. We'll use your personal information in the same way as your pay monthly or pay as you go plan and our privacy policy which you can find on our website at www.orange.co.uk.

If you decide that you don't want to receive Fun Finder messages you can opt out at any time. To opt out of text notifications simply text STOP to 60009. To unsubscribe from email notifications you can send an email with your Orange Mobile Number in the subject box to: unsubscribe@e.funfinder.orange.co.uk.

Opting out of Fun Finder messages will not opt you out of marketing communications about Orange products and services. To opt out of marketing communications about Orange products and services, please call Customer Services on 150 from an Orange handset or 07973 100150 from any other phone.

It may take up to 48 hours to process your request to opt out of Fun Finder messages and/or marketing communications about Orange products and services from the time you opt out.

Fun Finder is not available to customers under 16 years old.

We reserve the right to change or withdraw Fun Finder or amend these terms and conditions at any time upon reasonable notice.

We may contact you on your phone to get feedback on the service.

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Last Second Tickets Terms and Conditions of Purchase

The "Fun Finder" ticketing service is operated by Last Second Ticketing Limited, trading as Last Second Tickets, herein after referred to as ("LST').

These are the terms and conditions for purchasing tickets, products or services through the Fun Finder site' call centre or any other Fun Finder channel; please read these terms and conditions carefully before ordering any tickets, products or service from LST. You should understand that by making a purchase on this site, via the call centre or any other Fun Finder channel, you agree to be bound by these terms and conditions.

  • LST sell tickets on behalf of promoters, producers, sporting bodies and venues. LST refer to these parties who organise or provide the event and/or from who LST obtain tickets as the "Promoter/s" or "Venue/s"
  • Once purchased tickets cannot be exchanged or refunded, it is your responsibility to check your chosen event and relevant terms and conditions specific to that event, prior to your purchase.
  • Dependent on the Venue you may be able to download your tickets at the point of purchase, however the majority of Venue's will require you to collect your tickets from their box office, in which case you must bring your booking confirmation and the credit card (for ID only) as proof of purchase, please ensure you allow plenty of time to collect your tickets.
  • Once received please ensure that you look after you tickets carefully and ensure that they do not get damaged. LST are not liable for lost, stolen or damaged tickets failure to do so may affect you ability to gain entry to an event.
  • Tickets purchased via this site or call centre may be subject to non-refundable transaction or booking fees, these will be clearly shown separate to the ticket price during your purchase.
  • Resale or attempted resale at a price higher than that that printed on your confirmation or ticket is grounds for seizure or cancellation without refund or compensation.
  • It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, LST will use reasonable endeavors to notify ticket holders of the cancellation once LST have received authorisation from the Promoter. LST cannot always guarantee that ticket holders will be informed before the date of the event.
  • In the rare event that an event is cancelled, LST will make reasonable endeavours to contact the ticket purchaser using the details provided for the purchase. Should the customer not wish to attend a rescheduled event then LST will refund the ticket value (what the customers has paid for the ticket excluding any booking fees, transaction fees or delivery costs which are non-refundable), information regarding the refund process will be listed online for any given event that has been cancelled.
  • Whilst LST try to ensure that pricing and ticketing information that LST publishes is correct at all times, errors may occasionally occur. If LST discover an error in the price or nature of the ticket you have ordered, LST will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If LST are unable to contact you, unfortunately LST will have to treat the order as cancelled. If the order is cancelled, LST will of course provide you with a full refund.
  • Where an age restriction applies to an event, this will be clearly indicated during the booking process. It is your responsibility to ensure you carry suitable proof of age if appropriate.
  • Offers and discounts are based on the full standard price of the ticket and exclude any booking fees, transaction fees or delivery costs.
  • After placing an order for a Ticket, either on-line or by telephone you may receive an e-mail from us acknowledging that LST have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Ticket. All orders are subject to acceptance by us, and LST will confirm such acceptance to you by sending you an e-mail that confirms the order (Booking Confirmation). The contract between us (Contract) will only be formed when LST send you the Order Confirmation.
  • The Contract will relate only to those Tickets whose order LST have confirmed in the Booking Confirmation. LST will not be obliged to supply any other tickets which may have been part of your order until the confirmation of such Tickets has been confirmed in a separate booking confirmation.
  • Full-payment by credit or debit card is required at the time of purchase.
  • All tickets remain the property of the Promoter and is a personal revocable licence, which may be withdrawn and admission refused at any time.
  • The issue of a Ticket and subsequent access to the venue as shown on you Order/Ticket will be subject to the Venues own Terms & Conditions of Entry.
  • The Promoter reserves the right to:
    • Make reasonable alterations to the advertised event arrangements, featured participants or programme.
    • Cancel or abandon any event without notice and without liability for compensation or damage other than up to the value paid for the ticket excluding any booking fees, transaction fees or delivery costs (if an event cancels in advance LST will make reasonable attempts to contact you using the details you have provided.)
    • Restrict the total number of sales available to an individual or household.
    • Reserves the right to refuse admission to, or eject from, their Venue any person who fails to comply with the Terms & Conditions of Entry.
    • Require latecomers to wait until a suitable break in the performance before being admitted.
    • Provide alternative seats at the event, to an equivalent standard, either on grounds of health and safety or unforeseen circumstances.
    • Confiscate prohibited items or substances, such as bottles, cans, food and drink not purchased at the venue, recording equipment – in accordance with their own policy, if in doubt please contact the Venue.
  • When you purchase tickets through a Fun Finder channel, LST may be obliged by law to share your details with the Promoter or Venue who may choose to contact you for marketing purposes. If you do not wish to be contacted in this way it is your responsibility to communicate this directly to the Promoter or Venue.

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Permitted Use

  • You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless LST otherwise specifically authorise you to do so.
  • LST are the owner or the licensee of all intellectual property rights in our site and the material published within. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You also agree not to deep-link to the site for any purpose, unless LST specifically authorise you to do so.
  • Contracts for the purchase of Tickets or Products through our site and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.
  • Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England.
  • Applicable laws require that some of the information or communications LST send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic.
  • LST will contact you by e-mail, SMS or provide you with information by posting notices on our website.
  • For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that LST provide to you electronically comply with any legal requirement that such communications be in writing.
  • This condition does not affect your statutory rights.

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About Last Second Ticketing LTD

Last Second Ticketing Ltd is a limited liability company registered in England & Wales under company number 07034839 and have our registered office address at Alpha Business Services, 27 St James's Road, Dudley, West Midlands DY1 3JD, United Kingdom. 

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Last Second Tickets Privacy Policy

This site is operated by Last Second Ticketing Ltd. This privacy policy explains how we use any of your personal data we collect about you.

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What information do we collect about you?

We collect information about you when you register for with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions

As Orange fun finder service is only available to Orange mobile customers we will collect information that verifies you as an Orange customer.

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How will we use the information about you?

We collect information to process your order, manage your account and, if you agree, text or email you about other products and services we think may be of interest to you.

We use your information collected from the website to personlise your repeat visit to the site.

As part of the ticketing transaction we will be required to provide the promoter or venue with your basic contact details.

Information regarding your use of Orange fun finder service will be sent to Everything Everywhere/Orange to allow them to manage the service.

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How do we use your information for marketing?

Using the information you have provided we will contact you by various means, including but not limited to, SMS and email with offers of goods or services that may interest you.

We may also contact you with information about other organisations goods and services that we think may be of interest to you.

You have the right at any time to stop us from contacting you for marketing purposes.

To opt out of text notifications simply text END to 87121. To unsubscribe from email notifications you can send an email with your Orange Mobile Number in the subject box to: unsubscribe@e.funfinder.orange.co.uk

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How do we protect your information?

Your data will be stored and transmitted securely within the EU or Canada, both of which the European Commission have decided have adequate level of protection for personal data.

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Use of cookies

We use information obtained about you from cookies (files which are sent by us to your computer or other access device) to measure and analyse information with respect to your visit to the website. Cookies merely contain a unique number and therefore no personal data. The cookie cannot be used to identify you on websites of third parties.

If you want to stop cookies being stored on your computer in future, please refer to your browser instructions by clicking "Help" in your browser menu. Please note that by deleting our cookies or disabling cookies will reduce the functionality and your experience of the website.

The name and information for cookies used on this site are:

  • showArticle cookie – removes "register now" top feature once a user registers or signs in..
  • ASPsession cookie – remembers what you've added to your basket and is essential to enable the booking porcess to complete, this cookie expires after you leave the site.

For further information visit www.aboutcookies.org

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Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

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Other websites

Our website contains links to a variety of other websites and we may display advertisements from third parties on our site, we are not responsible for the content or privacy policies of other websites and we would encourage you to read the privacy policies applicable on those websites.

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Access to your information and correction

You have the right to request a copy of the information we hold about you (we may make a small charge for this service) and to have any inaccuracies in your information corrected. Any such requests must be made in writing, see "How to contact us"

Last Second Ticketing Ltd ("LST') is registered as a data controller with the Information Commissioner's Office with registration number Z2722890.

You may visit the Information Commissions website at: http://www.ico.gov.uk

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Changes to this policy

We keep our privacy notice under regular review. This privacy notice was last updated on 2 November 2011

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How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: info@lastsecondtickets.co.uk

Or write to:

Last Second Tickets
The Clove Building,
4 Maguire Street,
Butlers Wharf,
London SE1 2NQ